I have received the feedback from our users that the email notifications and their content is very detailed and a little confusing.
The email serves the purpose to direct the user to a link in the plattform where all the information is displayed. Currently, it just contains a lot of unnecessary information (see 3 screenshots with very detailed info). This email gives the impression that the user can directly answer the mail instead of going to the plattform.
We believe an information similar to the BIC issue or office 365 notifications which is nice and clean would help to improve look and feel and the user experience. Maybe the text could clarify that the user must go to the plattform and answer the issue/RFI.
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Practical use of functionality?
Better user acceptance, less confusion, better more harmonized look and feel |
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What is the impact of not doing this?
The oposite of the above |
Hi @Guest ,
Thank you for uploading the example screenshots. It is very helpful for context.
In the "An issue has been assigned to you" example:
If a user had 10 issues assigned to them would they receive 10 identical notifications?
Is there any document/drawing context shown to the user?
Is there any project context shown to the user?
In the Microsoft example:
Is there any Site context for the document shown to the user?
Best regards, Paul Houghton...
Hi Paul,
looks like some of the files had originially not been updated. I have now uploaded them.
Hi @Guest ,
Thank you for your feedback.
Are you able to provide examples of the Bentley Infrastructure Cloud Issue or Office 365 notifications that users particularly like?
We aim to find a balance that gives the user just enough information to decide which tasks to prioritise. To enable this we provide:
A clear message indicating that you have to respond
Context - project
The reason you are responding - e.g. for approval
If you are responding as yourself or in a role
The description that may expand on what you need to do
Respond or View buttons
We also provide a more detailed context below that information for people's inbox records.
I agree that it would be helpful if we were clearer stating that the user should respond in BCDE rather than replying to the email.
Best regards, Paul Houghton...